1. Scope of Agreement

The Services (as defined below) that FlexiFax provides to you are subject to the following terms of use (Terms). FlexiFax may automatically amend this Agreement at any time by (a) posting a revised Customer Agreement on the FlexiFax Websites, and/or (b) sending information regarding the amendment to the email address you provide to FlexiFax.

YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE FLEXIFAX WEBSITES TO OBTAIN TIMELY NOTICE OF SUCH AMENDMENTS. YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH AMENDMENTS BY CONTINUING TO USE THE SERVICES AFTER SUCH AMENDMENTS HAVE BEEN POSTED OR INFORMATION REGARDING SUCH AMENDMENTS HAS BEEN SENT TO YOU. Otherwise, this Agreement may not be amended except in writing signed by both you and FlexiFax.

The most current version of the Terms can be reviewed by clicking on the "Terms and Conditions" hypertext link located at the bottom of our Web pages.

You may also have a signed written agreement which is expressly incorporated herein (Written Agreement), and which in conjunction with the Terms and policies referred to herein, comprise the entire Agreement between FlexiFax and you. The Written Agreement may contain different or additional terms which supersede Terms in this document and may refer to earlier versions of these Terms.

2. Description of Services

Through its network of Web properties, FlexiFax provides you with access to a variety of fax, voice, voicemail, PBX, email and email marketing, and messaging services (Services). The Services, including any updates, enhancements, new features, and/or the addition of any new Web properties, are subject to these Terms.

3. No Resale of Services

Your right to use the Services is personal to you and you agree not to resell the use of the Services.

4. Privacy and Protection of Personal Information

See the Privacy Statement for disclosures relating to the collection and use of your personal information.

5. Data Protection and Storage of Messages

While your account is active, FlexiFax will store messages sent and received through your FlexiFax account, for a period of up to one year, in each case measured from the date of receipt of such message. Contact lists are maintained while the account is in good standing. FlexiFax shall maintain administrative, technical and physical safeguards to protect the security, confidentiality and integrity of Customer information in its possession. Customer acknowledges that FlexiFax may change its practices and limitations concerning storage of messages, at any time and that notification of any such changes will be posted on the FlexiFax Websites. Customer further agrees that this feature is provided as a convenience to Customer only and FlexiFax and its parent(s), partner(s), subsidiary(ies), and affiliate(s) ("Affiliates") have no responsibility or liability whatsoever for the deletion, loss, disclosure of, or failure to store, any messages and/or other communications maintained or transmitted by the Services.

6. Charges

You agree to pay all charges for your use of the Services according to the payment plan applicable to your Services, and in effect for your country of residence. FlexiFax reserves the right to change prices or institute new charges for access to or use of FlexiFax Services unless you have a signed Written Agreement with FlexiFax. All changes will be posted by FlexiFax on the FlexiFax Websites and you are responsible for regularly reviewing such pricing information to obtain timely notice of such changes. Continued use of the Services or non-termination of your FlexiFax account after changes are posted constitutes your acceptance of the prices as modified by the posted changes.

Charges for Services may include activation, recurring subscription, and usage fees. Your activation and recurring subscription fees are payable in advance and are COMPLETELY NON-REFUNDABLE. Usage charges are charged as and when such charges are incurred or by accumulating such charges (in the sole discretion of FlexiFax) in accordance with the usage rates applicable to each of the Services you use.

Your payment plan may include a monthly allowance of free faxes, phone calls, emails, or contacts. In the event that you have exceeded your rate plan's allotted allowance you will be automatically charged usage fees for each fax, call, email or contact in excess of your monthly allowance. Unused allowances are not transferrable from month to month.

Payment of your FlexiFax account balance is due monthly and, unless you have a qualified business account, must be made by the credit card designated by you for FlexiFax use and transactions. If your FlexiFax account is a qualified business account and is approved by FlexiFax for corporate billing, charges will be accumulated, identified by Customer identification number and invoiced on a monthly basis.

If you subscribed for Services pursuant to a special offer granting you a free trial period, your activation fee and an initial monthly Services fee will BE PRE-AUTHORIZED AGAINST YOUR CREDIT CARD OR DEBIT CARD LIMIT (meaning the amounts pre-authorized will not be considered available credit or debit funds in such account) and will be immediately charged to your credit or debit card, without further authorization from you, upon the expiration of such free trial period, unless you provide prior notice (in accordance with FlexiFax verification procedures, as may be established by FlexiFax from time to time in its sole discretion) that you have terminated this authorization. Such notice will not affect charges submitted before FlexiFax reasonably could act on your notice.

Charges are to be paid on a monthly basis in the currency in which billed. A failure to pay the charges is a material breach of this Agreement and grounds for termination by FlexiFax. If the payment method for your FlexiFax account is by credit card and payment is not received by FlexiFax from the card issuer or its agents, you agree to pay all amounts due upon demand by FlexiFax. Each time you use the Services, or allow or cause the Services to be used, you agree and reaffirm that FlexiFax is authorized to charge your designated card. Your card issuer's agreement governs your use of your designated card in connection with FlexiFax, and you must refer to such agreement (not this Agreement) with respect to your rights and liabilities as a cardholder. You agree that FlexiFax may (at its option) accumulate charges incurred during your monthly billing cycle and submit them as one or more aggregate charges during or at the end of each cycle, and that FlexiFax may delay obtaining authorization from your card issuer until submission of the accumulated charge(s). This means that accumulated charges may appear on the statement you receive from your card issuer.

You agree that FlexiFax may submit charges for your usage fees and recurring subscription fee each month or year, without further authorization from you, until you provide prior notice (in accordance with FlexiFax' verification procedures, as may be established by FlexiFax from time to time in its sole discretion) that you have terminated this authorization or wish to change your designated card. Such notice will not affect charges submitted before FlexiFax reasonably could act on your notice. If you have any question regarding any charges that have been applied to your account, you must contact FlexiFax' Customer Support within 30 days of the charge date. Failure to use your account will not be deemed a basis for refusing to pay any charges submitted by FlexiFax in accordance with this Agreement.

All charges will be exclusive of value added ("VAT"), sales or other taxes, except as required by law. Canadian residents will be charged G.S.T. and P.S.T. as applicable. If the Customer resides outside of Canada, the place of residency will be deemed not to be Canada unless FlexiFax is notified otherwise. If your residency status changes, you will notify FlexiFax and be required to provide a mailing address and proof of residency. Non-Canadian residents will be deemed not to have registered for G.S.T unless FlexiFax is notified otherwise.

Fax per page prices are based on a 60 second transmission time; pages that take longer to transmit may be charged as multiple pages. FlexiFax reserves the right to charge a premium on all mobile, cellular, digital, special service numbers, and / or PCS international terminating traffic, as well as the right to adjust any rate to reflect charges in international tariffs, regulatory requirements, taxes, levies or other third party levies. Calls and faxes to destinations outside of a specified list of countries (found on the pricing page for each of the Services) will be charged from the first minute or page, and are not included in any free allowance.

7. Member Account, Password, and Security

If any of the Services requires you to open an account, you must complete the sign-up process by providing us with current, complete and accurate information as prompted by the applicable registration form. You agree to notify FlexiFax promptly of any changes to this information as required to keep it current, complete and accurate. You also will choose a password. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur by all users associated with your account.

You agree to notify FlexiFax immediately of any unauthorized use of your account or any other breach of security. FlexiFax will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by FlexiFax or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

8. Use of Services / Customer Responsibilities

You represent and warrant that you are at least 18 years of age or, as applicable, the age of majority in the state or province in which you reside, and that you possess the legal right and ability to enter into this Agreement. If you are registering on behalf of a corporation you warrant that you have the authority to bind the corporation. You agree to be financially responsible for your use of the Services (as well as for use of your account by others, including minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement.

You must (a) obtain and pay for all equipment and third-party services (e.g., telephone and computer equipment) required for you to access and use the Services; (b) maintain the security of your password, PIN number and other confidential information relating to your account and; (c) be responsible for all charges resulting from use of your account, including unauthorized use prior to your notifying FlexiFax of such use and taking steps to prevent its further occurrence.

Images hosted by FlexiFax on FlexiFax controlled servers may only be used in connection with the Services and for no other purpose whatsoever. To the extent you use images provided by FlexiFax, FlexiFax hereby grants to you a limited, non-exclusive, non-transferable sublicense to use the images in an unaltered state solely in connection with your use of the Services.

9. No Unlawful of Prohibited Use

As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these Terms and any notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any FlexiFax server, or the network(s) connected to any FlexiFax server, or interfere with any other party's use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any FlexiFax server or to any of the Services, through hacking, password mining or any other means. You will not use or register the name FlexiFax or any other trade name or trade mark of FlexiFax without express, prior permission and you will not obstruct the identification procedures used by FlexiFax in the Services.

You represent that the information submitted for transmission via the FlexiFax network for the Services is for lawful purposes only and that the transmission of messages or files is not in violation of any federal, state or provincial laws including, but not limited to, encouraging conduct that would constitute a criminal offense, infringe third party rights, give rise to civil liability or otherwise violate any local, provincial, state, national or other law. You may not use the Services to upload, post, reproduce or distribute, in any way, any information, software or other material protected by copyright or any other intellectual property right without first obtaining the permission of the copyright holder. You agree to comply with all applicable laws, regulations, or conventions including those related to Do-Not-Call provisions, faxing, telemarketing, email marketing, anti-spam, anti-phishing, data privacy, international communications, and export of technical or personal data.

You are fully responsible for the content of your transmissions through the Services and agree and acknowledge that you are the creator of all content, and that FlexiFax is not the author or publisher of any content and FlexiFax does not rent or sell lists of any kind. FlexiFax simply acts as a passive conduit for you to send and receive information of your own choosing.

In accordance with its Prohibited Use Policy FlexiFax prohibits the use of the Services or web sites by any person or entity that, encourages, promotes, provides, sells or offers to sell products or content relating to illegal or fraudulent activities (or services related to the same): including, but not limited to, illegal drugs; pirated computer programs; instructions on how to assemble or otherwise make bombs, grenades or other weapons; material that exploits children, encourages violence, spam, obscenity/sexually explicit, and similar activities. This is not an exhaustive list, and FlexiFax, in its sole discretion, may determine whether your use is prohibited and its determination shall be final, binding and conclusive for all purposes under this Agreement. FlexiFax will terminate your use of its Services if FlexiFax determines such prohibited content or use is in violation of this Agreement. Any information stored on the FlexiFax servers that is deemed to be unlawful or in contravention of this Agreement or legal and regulatory requirements may be deleted at any time by FlexiFax without notice. FlexiFax reserves the right to remove any image which contravenes this Agreement without notice to you.

FlexiFax does not:
1. Represent or endorse the accuracy or reliability or any opinion, advice or statement made through the Services.
2. Assume liability for any harassing, offensive or obscene/sexually explicit material distributed through the Services by you or others under your account.
3. Assume any liability for any material distributed through the Services by you or others under your account which is distributed in violation of any third party's copyright or other intellectual property right.
4. Assume liability for claims concerning unsolicited fax, email or voice messages sent by you or others under your account including, as applicable, but not limited to, the Telecommunications Act*, S.C. 1993, c. 38, as amended,(Telecommunications Act), the Canadian Radio-television and Telecommunications Commission Unsolicited Telecommunications Rules*, as may be amended from time to time, (see URL:http://www.crtc.gc.ca/eng/trules-reglest.htm*) (the Unsolicited Telecommunications Rules), the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, as amended, (PIPEDA*), the Telephone Consumer Protection Act of 1991*, FTC regulations, and the Can-Spam Act*.
5. FlexiFax reserves the right at all times to disclose any information as FlexiFax deems necessary to satisfy any applicable law, regulation, legal process or governmental request. FlexiFax reserves the right but is not obligated to review the content of any of your messages for compliance with these Terms and other legal requirements upon receipt of a complaint. FlexiFax further reserves the right to take any other action with respect to the Services that FlexiFax deems necessary or appropriate, in its sole discretion, if FlexiFax believes you or your information may create liability for FlexiFax or others, compromise or disrupt the Services for you or other Customers, or cause FlexiFax to lose (in whole or in part) the services of FlexiFax' ISPs or other suppliers.

You agree to indemnify and hold FlexiFax (and its Affiliates) and its agents, business associates, resellers, licensors, and suppliers (collectively, Suppliers) harmless from any and all direct, indirect or consequential claims, losses, damages, judgments, expenses and costs (including, but not limited to, any attorney's fees and expenses) arising out of your use of the Services, your violation of the Terms, and the delivery of any of your messages and documents using the Services, or the infringement of any trademark or copyright by you.

10. Ownership

All programs, services, processes, designs, software, technologies, trademarks, trade names, inventions and materials comprising the Services are wholly owned by FlexiFax and/or its licensors and service providers except where expressly stated otherwise.

You understand and agree that you are not the owner of any FlexiFax fax or voice number (FlexiFax Number) assigned to you by FlexiFax. Ownership of any such FlexiFax Number is vested solely in FlexiFax (which will assign such number to you for your use during the term of this Agreement). You understand and agree that following the termination of your FlexiFax account for any reason, such FlexiFax Number may be re-assigned immediately (although there is typically a transition period) to another customer, and you agree that neither FlexiFax nor its Affiliates will be liable for damages (including consequential or special damages) arising out of any such re-assignment, and you hereby waive any claims with respect to any such re-assignment, whether based on contractual, tort or other grounds, even if FlexiFax or any of its Affiliates have been advised of the possibility of damages.

At the end of your Agreement with FlexiFax you may request that your FlexiFax Number be ported out to your new service provider. FlexiFax will accept porting requests upon payment of an administrative fee and by following the appropriate porting procedures as FlexiFax shall establish from time to time at its sole discretion. Contact FlexiFax Customer Support for details on porting requests.

You Further Understand And Agree That FlexiFax May, From Time To Time, Need To Change The FlexiFax Number Assigned To You (Whether Due To An Area Code Split Or Any Other Reason Whether Outside Or Within FlexiFax' Control). You Agree That FlexiFax Will Not Be Liable For Damages (Including Consequential Or Special Damages) Arising Out Of Any Such Change In The FlexiFax Number Assigned To You, And You Hereby Waive Any Claims With Respect To Any Such Change, Whether Based In Contract, Tort Or Other Grounds, Even If FlexiFax Or Any Of Its Affiliates Or Suppliers Have Been Advised Of The Possibility Of Damages.

You hereby acknowledge and agree that FlexiFax, as owner of all FlexiFax Numbers, has any and all rights to assert any and all legal claims available against any third party as a result of your receipt of any unsolicited faxes including, but not limited to, claims under the Telephone Consumer Protection Act of 1991, the Telecommunications Act, the Unsolicited Telecommunications Rules, PIPEDA, and the Telephone Consumer Protection Act of 1991 and, to the extent you do have any rights to bring any such claims, you hereby assign any and all such rights to FlexiFax.

In particular, you agree that you are not authorized to charge services provided to you or at your request to the FlexiFax Number assigned to you by FlexiFax and that you will not request or otherwise cause any third-party service provider to charge any such services to such number. You are responsible for any such charges, and any such charges will give FlexiFax the right to immediately terminate your FlexiFax account without notice.

11. Unsolicited Marketing

The transmission of unsolicited telemarketing phone calls, faxes and email is regulated in the United States under the Telemarketing Sales Rule*, the Federal Telephone Consumer Protection Act*, the Can-Spam Act*, as well as other statutes and regulations, and in Canada under the Telecommunications Act*, the Unsolicited Telecommunications Rules* and PIPEDA* and may also be regulated under the laws of a number of other countries, states and provinces. Unsolicited marketing in violation of such laws through the Services is prohibited and a material violation of this Agreement.

12. Disclaimer of Warranties and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND THERE ARE NO WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE, OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE WITH RESPECT TO THE SERVICES OR ANY OTHER PRODUCT, DOCUMENTATION OR SERVICE PROVIDED HEREUNDER OR IN CONNECTION HEREWITH. FLEXIFAX FURTHER EXPRESSLY DISCLAIMS GUARANTEE OF CONTINUED AVAILABILITY OF THE SERVICES OR ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, DURABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. NO REPRESENTATION OR OTHER AFFIRMATION OF FACT INCLUDING, BUT NOT LIMITED TO, MARKETING LITERATURE OR COLLATERAL OR STATEMENTS REGARDING PERFORMANCE OF THE SERVICES BY FLEXIFAX WHICH IS NOT CONTAINED IN THIS SECTION SHALL BE CONSIDERED TO BE A WARRANTY OR REPRESENTATION, AND SHOULD NOT BE RELIED UPON AND IS NOT BINDING UPON FLEXIFAX.

NONE OF FLEXIFAX NOR ANY OF ITS AFFILIATES OR SUPPLIERS SHALL BE HELD RESPONSIBLE IN ANY WAY OR BY ANY MEANS, EITHER DIRECTLY OR INDIRECTLY, FOR ANY COMMUNICATIONS OR OTHER DIFFICULTIES OUTSIDE OF FLEXIFAX' OR ANY SUCH AFFILIATES' OR SUPPLIERS' CONTROL WHICH COULD LEAD TO ANY DELAY, INTERRUPTION OR MISDIRECTION OF FAX, VOICE OR DATA DELIVERY SERVICE TO THE CUSTOMER'S EMAIL ADDRESS, PAGER, TELEPHONE OR ANY OTHER RECEIVING DEVICES OR THIRD-PARTY PHONE OR FAX MACHINES, DATA STORAGE AND/OR DELIVERY SERVICES.

THE AGGREGATE LIABILITY OF FLEXIFAX, ITS AFFILIATES OR SUPPLIERS, WHETHER IN CONTRACT (INCLUDING FUNDAMENTAL BREACH OR FAILURE OF AN ESSENTIAL PURPOSE), TORT (INCLUDING NEGLIGENCE), MISREPRESENTATION OR OTHERWISE IN RESPECT OF A SINGLE OCCURRENCE OR A SERIES OF OCCURENCES SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNTS PAID BY CUSTOMER TO FLEXIFAX WITH RESPECT TO THE SERVICES GIVING RISE TO THE CLAIM. IN NO EVENT SHALL FLEXIFAX, ITS AFFILIATES OR SUPPLIERS OR AFFILIATES OF ANY OF THEM BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY FAILURE TO REALIZE EXPECTED SAVINGS, LOSS OF BUSINESS, LOSS OF REVENUES OR PROFITS, LOSS OF DATA OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS (INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERIES, SERVICE INTERRUPTIONS, PERFORMANCE OR FAILURE OF THE INTERNET OR FLEXIFAX' INTERNET SERVICE PROVIDER, OR DELETION OR FAILURE TO SAVE DELIVERIES), EVEN IF FLEXIFAX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE.

IN THE EVENT APPLICABLE LAW DOES NOT PERMIT SUCH EXCLUSIONS TO BE COMPLETELY DISCLAIMED, THESE EXCLUSIONS SHALL BE INTERPRETED AS NECESSARY TO GIVE FLEXIFAX THE FULL BENEFIT OF ANY DISCLAIMER OR LIMITATION AS PERMITTED BY APPLICABLE LAW.

13. Termination

If you are an Online or month-to-month Subscriber, you may cancel the Services at any time by emailing cs@flexifax.com.my

If you have a signed Written Agreement with FlexiFax the termination provision found in the Written Agreement applies.

FlexiFax reserves the right to suspend or terminate Services if FlexiFax, in its sole discretion, believes that the Services are used for a purpose that is unlawful or prohibited by these Terms or any notices.

FlexiFax shall have no responsibility to notify any third party, including any third party providers of services, merchandise or information, of any suspension, restriction or termination of your account. FlexiFax shall have no obligation to maintain any messages or other content in your account or forward any unread or unsent message to you or any third party.

Any termination of your account shall not relieve you from any amounts owing or any other liability accruing under this Agreement prior to the time that such termination becomes effective.

14. Jurisdiction and Governing Law

You agree that these Terms shall be governed by and construed in accordance with the laws of Malaysia (except its choice of laws rules), and you hereby consent and attorn to the jurisdiction of such province and agree that all disputes shall be tried in Kuala Lumpur, Malaysia. You expressly waive any right, and agree not to have any dispute under the Terms tried or otherwise determined by a jury, except where required by law.

15. Survival

Any exclusion or limitation of FlexiFax' liability specified in this Agreement shall survive the expiration or termination of this Agreement for any reason.